Products and Services


empowOR is a comprehensive client and case management system. Fully web-based and highly intuitive, empowOR can track any service, program, or outcome, in addition to your outreach efforts and your community-level impact work. With simple data entry, reporting, and integration, we make it easy to get accurate information into and out of the system, optimizing efficiency and maximizing results in your communities.

Core Features

  • Intake & supplemental data

  • Case notes

  • Presumptive eligibility and referrals

  • Assessments

  • Enrollment & case specific information

  • Service templates

  • Electronic document management

  • Participant plans, goals & outcomes

  • Funding sources/expenditures

  • Partner organizations & vendors

  • Customizable staff member permissions

  • Reporting (core, advanced & report builder)

Beyond the core functionality of empowOR, we offer a series of optional plugins & modules so your agency can build a system that meets its unique needs.


To achieve results, agencies need access to data for as many of the people they serve as possible. The Community Action Data Store (CADS) organizes data from multiple sources in one place—even if those databases aren’t controlled by your agency.

By matching basic demographic information, CADS will automatically link client records from available data sources, reducing duplication and streamlining your systems.

With CADS, it’s easier to get the full picture so you can make effective decisions about programs, services, and overall operations.

Learn more about CADS:

Professional Services

We know empowOR is a significant investment for your agency, so we want to make sure you get the most from it. Our professional services, including launch, (re)training, technical assistance, and strategic consulting, can help with everything from the basics to becoming a data-driven agency.


Nearly all agencies opt to have empowOR staff assist them in their launch process. Throughout this process, we provide comprehensive training to local administrators, comprising a series of four distinct training sessions:

- Administrator Training 1
- Administrator Training 2
- Administrator Training 3
- Administrator and Manager Report Training

Following the admin trainings, we will arrange training sessions for data entry. These training sessions encompass concise data entry tips along with customized documentation detailing the expected data entry process for each work template within your unique configuration.

- Data Entry 1
- Data Entry 2

However, agencies have the option to include administrative training in their quote, and then set-up their own portal independently. Quotes are available for both upon request.


Due to staff turnover, a shift in the number of users, or other causes, agencies sometimes wish to repeat training. Training with our Customer Experience Team will teach your staff to use our system’s core functionality with confidence. Over three different series, we’ll cover setting up the system, how to use all areas of the system, how to complete data entry, and how to access data through reporting.

- Admin Training Series
- Data Entry Training Series
Reporting Training Series

All training is offered in real time on a web-based platform and recorded for future viewing. You can refer back to your training and documentation at any time through the empowOR Help functionality.

Technical Assistance and On-Going Consultation

With the goal of becoming a data-informed agency, we offer your organization a bank of time to address programmatic needs beyond launch. Whether you want to better understand empowOR’s functionality or you’re considering a major strategic initiative, we’re here to help.

General Assistance or Consultation

- Project-based; specifically designed to help you through a new program or intake process
- 10hr minimum

General Assistance and On-Going Consultation

- 25-50 hours
- Have to be used within a year of contract

We’ll review your entire agency set up in empowOR, consult with you on internal processes relating to data, design/correct empowOR set-up, and re-train staff as needed.

- By custom quote only (based on number of programs and amount of training required)

Strategic Consulting

Strategic consulting is designed for local agencies, associations, or State, regional, and national networks who want to become data-driven agencies. Our experts will guide you through major strategic initiatives such as:

- Examining your entire data management pipeline and lifecycle
- Integrating your data management with operations
- Considering Whole Family approaches throughout the agency
- Silo-busting
- Process consulting
- Organization culture change

Strategic consulting is by custom quote only.

What our clients say


Client inquiry and the ability to send requests for documents have reduced the time that our Case Managers spend doing intake by 50%.

Joseph Figueroa

Tri Lakes Cares (TLC), CO

Before empowOR, La Puente's Crisis Prevention arm was taking up to 2 weeks to process an application. These days, we can process applications in 1 business day! empowOR was a game changer.

Adam Cheise

La Puente Crisis Prevention, CO

The capacity for reporting is far beyond any system we have seen.

Betsy Andrews Parker

Community Action Partnership of Strafford County, NH

We can case note what is going on with someone, read the notes, and pick back up where someone else left off. That wasn't the case when we were in many different systems.

Dawn van Hees CCAP, NCRI

Lakes and Pines CAC, Inc., MN

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