The empowOR Sales & Operations Team is responsible for identifying and acquiring new agencies, conducting product demonstrations, crafting responses to Requests for Proposals (RFPs), and negotiating pricing & terms. Additionally, these individuals are responsible for overseeing the day-to-day operations of empowOR, ensuring that processes run smoothly, resources are allocated efficiently, and customer needs are met.
The empowOR Development Team is responsible for creating, maintaining, and enhancing the empowOR software. This diverse and experienced team of developers are responsible for writing, testing, and maintaining the code that makes up empowOR’s features and functionalities. They work within various programming languages, frameworks, and tools to deliver a competitive software solution.
The empowOR Customer Experience Team supports new agencies with onboarding by providing personalized training sessions, walkthroughs, and documentation to ensure effective use of the empowOR software. CET provides day-to-day assistance to agencies who encounter issues, have questions, or need guidance on using the software. They offer timely and effective solutions through various channels, such as email, chat, phone, and ticketing systems.
CSST Software has a favorable SOC 2 audit and completes audits once a year. According to this year’s SOC 2 - Type 2 Report, empowOR by CSST has established operational requirements that support the achievement of service commitments, relevant laws and regulations, and other system requirements. Such requirements are communicated in its system. policies and procedures, system design documentation, and customer agreements. Information security policies define an organization-wide approach to how systems and data are protected. These include policies around how the service is designed and developed, how the system is operated, how the internal business systems and networks are managed, and how employees are hired and trained. In addition to these policies, standard operating procedures have been documented on how to carry out specific manual and automated processes required in the operation and development of various CSST services. Our SOC 2 had no findings listed.
In terms of additional security measures, Miles IT, which hosts our application, has been subject to Security, Privacy, Confidentiality and Availability SOC 2 Type II audits annually and CSST Software reviews the report to ensure consistency with principal objectives and service commitments. Current Service Level Agreements guarantee a software response time (defined as the interval from the time the end user sends a transaction to the time a visual confirmation of transaction completion is received), of less than two (2) seconds for 98% of all transactions.
What our clients say
Client inquiry and the ability to send requests for documents have reduced the time that our Case Managers spend doing intake by 50%.
Tri Lakes Cares (TLC), CO
Before empowOR, La Puente's Crisis Prevention arm was taking up to 2 weeks to process an application. These days, we can process applications in 1 business day! empowOR was a game changer.
La Puente Crisis Prevention, CO
The capacity for reporting is far beyond any system we have seen.
Betsy Andrews Parker
Community Action Partnership of Strafford County, NH