Intuitive tracking software that helps you manage for success
Outcomes and results for your clients, communities, and agencies
A solution that supports the Whole Family approach
empowOR by CSST is a state-of-the-art, user friendly, fully web-based client, services, and results tracking software backed by a team with over 100 years of combined experience working with Community Action Agencies, multi-service nonprofits, and local governments.
Changing the world through data
Dashboards
Functioning as a comprehensive client and case management system, empowOR is crafted to streamline essential daily operations. Agency administrators have the ability to customize the home dashboard, choosing which widgets to display and arranging them according to their preferences.
Referrals
There are three ways of doing referrals within empowOR: presumptive eligibility, manual, or broad category.
- Presumptive Eligibility – "flag" people as being presumptively eligible for a program and track referrals sent.
- Manual – manually select which internal staff or external agency to refer a household to.
- Broad Category – send a Medical Referral or a Housing Referral.
Services & Outcomes
Local administrators are able to customize programs by specifying service items, outcomes, and enrollment criteria. empowOR supports outcome recording at various data entry levels, which is crucial for data collection and reporting. This flexibility allows agencies to capture program-specific data in line with agency and funder requirements.
Assessments
Assessments are sets of questions about a client's current situation that are likely to change over time and are intended to be repeated at intervals. Agencies can create their own unique assessments and email clients a link to complete the assessment without coming into the agency location.
Funding Sources
Administrators have the ability to input any grant funding source and its corresponding amount into empowOR. Staff can then link services directly to those funding sources to maintain a continuously updated balance.
Plans
empowOR's Plans form provides a unique tool for case management. Efforts can be tracked using an Individual Client/Household Plan, where the staff member and client/household work together to create a customized set of goals and action steps towards each goal.
A client-services-outcomes management package
Client Inquiry
Allows clients to enter their own information & upload documents from a phone or computer.
Client Portal
Allows clients to see their applications and enrollments, including those in the eligibility determination phase.
Funder Specific Plugins
Our innovative "Plugin" approach enables funders to specify precise data requirements and options for state-wide or multi-agency programs.
Calendaring
Allows staff members to set their availability at various agency locations for clients to book appointments.
E-signature & Custom Applications
Allows for electronic signatures on any custom application form created.
SMS/Texting
Allows agencies to search for groups of clients (or staff, volunteers or donors) and send a standard text message.
Volunteers and Donations
Keep track of all your volunteer and donor related information throughout your agency.
Electronic Document Management
Scan and upload documents to client files, such as a driver's license, social security card, or copy of a lease.
Vendor Expenditures
Approve expenditures entered on the service delivery page, have the system produce checks, and write the check number back to the service records. Data can also be exported into a desired accounting system that requests check payments, with the ability to import back into empowOR with corresponding check numbers and a changed status to 'paid.'
Reports for Funders and Donors
Core Reports
Pre-set reports for quick access
Advanced Reports
Visually dynamic reports with several reporting categories
Report Builder
Customizable reports to save for easy access
Funder Reports
Electronically submit directly to major funders (CSBG, HUD 9902, PIR & LIHEAP)
Testimonials
“Client inquiry and the ability to send requests for documents have reduced the time that our Case Managers spend doing intake by 50%.”
Joseph Figueroa
Tri Lakes Cares (TLC), CO“Before empowOR, La Puente's Crisis Prevention arm was taking up to 2 weeks to process an application. These days, we can process applications in 1 business day! empowOR was a game changer.”
Adam Cheise
La Puente Crisis Prevention, CO“The capacity for reporting is far beyond any system we have seen.”
Betsy Andrews Parker
Community Action Partnership of Strafford County, NH“We can case note what is going on with someone, read the notes, and pick back up where someone else left off. That wasn't the case when we were in many different systems.”
Dawn van Hees CCAP, NCRI
Lakes and Pines CAC, Inc., MN
Ready to see empowOR in action?
Book a short pre-demo and we’ll walk through how empowOR fits your programs.